Accessibility Statement

Our Commitment

Klassic Trade Frames wants everyone to be able to use our website easily, whether you're a homeowner researching windows and doors, or a trade customer placing an order. This includes people with disabilities and people who use assistive technology such as screen readers, keyboard-only navigation, or voice control.

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. These are the internationally recognised guidelines, published by the World Wide Web Consortium (W3C), that explain how to make websites usable by people with visual, hearing, physical, speech, cognitive, learning, or neurological disabilities.

We see accessibility as something we keep working on, not a box we tick once. We welcome feedback from anyone who finds something on our site hard to use.

Conformance Status

Partially Conformant Actively Improving

The Klassic Trade Frames website partially conforms to WCAG 2.2 Level AA. Most of the site meets the standard, but a few areas still need attention, which we've listed under Known Limitations below.

We haven't yet carried out a full, formally documented colour contrast audit or a complete review of every interactive component (such as our contact form toggle and testimonial carousel). Everything else has been checked using self-review and automated accessibility tools.

What WCAG 2.2 Level AA Requires

WCAG 2.2 is built around four principles. Each one groups together specific rules ("success criteria") a website should meet. Here's a plain-English summary and how it applies to our site.

Note on WCAG 2.2: this is the newest version of the guidelines (October 2023). It includes everything from WCAG 2.1, plus six extra rules aimed at people with low vision, cognitive difficulties, and motor impairments. This statement covers the full WCAG 2.2 AA set.

1. Perceivable: You can see and hear the content

• Colour contrast: Text needs to stand out clearly from its background at least 4.5:1 for normal text, 3:1 for large or bold text.
• Non-text contrast: Buttons, form field borders, and icons need enough contrast to be seen clearly.
• Text resizing: You should be able to zoom text up to 200% without breaking the layout.
• Real text, not images of text: Text should be actual text (readable by screen readers and resizable), not a picture of words except for logos like ours.
• Reflow: The site should work properly on narrow screens (down to 320px) without scrolling sideways.
• Alt text: Meaningful images (like our window and door photos) need a written description; purely decorative images should be hidden from screen readers.
• Form field purpose: Fields asking for personal details (name, email, phone, postcode) should be labelled clearly enough that browsers can offer autofill.

2. Operable: you can navigate and interact using any input method

• Keyboard access: Every part of the site menus, the contact form, the WhatsApp button, and the testimonial carousel should work with a keyboard alone, with nothing that traps focus.
• Skip link: A way to jump straight past the header and navigation to the main content on every page.
• Visible focus: When you tab through the site, it should be obvious which link or button is currently selected.
• More than one way to find a page: Ideally, a navigation menu plus a search function or sitemap.
• Consistent navigation: Menus should appear in the same order across every page.
• Focus not hidden (new in 2.2): Things like our WhatsApp button or cookie banner shouldn't completely cover an item you've just tabbed to.
• No drag-only actions (new in 2.2): Anything that currently needs dragging (e.g. a carousel swipe) must also work with a simple click or tap.
• Target size (new in 2.2): Clickable icons and buttons should be at least 24×24 pixels, or spaced out enough not to be mis-tapped.

3. Understandable: the site makes sense and behaves predictably

• Page language: Every page should be correctly marked as English so screen readers pronounce it properly.
• Clear form errors: If you make a mistake filling in the contact or newsletter form, the error should be described in plain text.
• Labels and instructions: Every field (Homeowner or Trade, name, postcode, message) should have a clear label, not just a greyed-out placeholder.
• Helpful error messages: Where possible, we should tell you how to fix a mistake, not just that one exists.
• Consistent contact details (new in 2.2): Our phone number and contact links should stay in the same place across the site.
• No repeated entry (new in 2.2): You shouldn't have to type the same information twice within the same enquiry.
• No memory-only login (new in 2.2): Not applicable, our website doesn't require an account or login.

4. Robust: The site works with current and future assistive technology

• Name, role, value: Every button, link, and form field needs to properly announce what it is and what state it's in (e.g. "Homeowner tab, selected") to screen readers.
• Status messages: Confirmation messages like "Thank you, your enquiry has been received" should be read out automatically by screen readers, without the user needing to find them manually.

Video and audio content

If we add video content (for example, an installation walkthrough or a promotional video) in future, we'll provide captions and, where needed, audio descriptions, in line with WCAG 2.2. At the moment, the site doesn't include any embedded video or live audio.

How We Address These Requirements

Here's what's currently in place across the Klassic Trade Frames website:

Perceivable

• Product and project photos (windows, doors, conservatories, testimonials) carry descriptive alt text
• The site is fully responsive, built mobile-first, and reflows correctly down to small screen widths
• No informational content is presented as an image of text; our logo is treated as a logotype (see Exceptions below)
• No audio plays automatically anywhere on the site
• Our built-in accessibility widget offers a Low Vision profile, font size and letter spacing controls, a bold text option, link highlighting, and dark/light/greyscale/low-saturation contrast modes

Operable

• All navigation menus, buttons, and the contact form are reachable and usable by keyboard
• The mobile menu and pop-up contact form can be closed and navigated without a mouse
• Pages have unique, descriptive titles and a logical heading structure
• Standard HTML landmark regions (header, navigation, main content, footer) are used throughout
• The accessibility widget includes a Seizure Safe profile and options to pause animations, pause videos, and mute audio

Understandable

• Every page is correctly marked as English
• Header and footer navigation appear in the same place and order on every page
• The contact form separates Homeowner and Trade Professional enquiries with clearly labelled fields for each
• Phone number and enquiry links appear consistently in the site footer
• The site doesn't require a login, so no password or memory-based security step applies
• Our accessibility widget includes an ADHD Friendly profile to reduce distractions and simplify layout for users who benefit from it

Robust

• Standard accessibility attributes (ARIA roles and labels) are used on interactive elements such as menus and the WhatsApp button
• The site is built on Webflow, using clean, standards-based HTML
• Testing covers current versions of Chrome, Firefox, Safari, and Edge, alongside common screen readers (NVDA, JAWS, VoiceOver)

Known Limitations

We know the following areas still need work, and we're actively reviewing them:

Colour contrast: not formally verified

Our brand blue and dark text generally look like they meet the 4.5:1 minimum against white and light backgrounds, but we haven't yet run a full, page-by-page contrast audit using a tool such as the WCAG Contrast Analyser.

Impact: Some smaller text or link colours may not formally meet the required contrast ratio.

WCAG 2.2 §1.4.3 Contrast Minimum (AA) | §1.4.11 Non-text Contrast (AA)

Contact form toggle (Homeowner / Trade Professional): not fully verified

Switching between "Homeowner" and "Trade Professional" changes which fields appear on our enquiry form. We haven't yet confirmed that this switch, and the fields that appear or disappear, are properly announced to screen reader users.

Impact: Screen reader users may not be told that the form has changed, or which fields are now required.

WCAG 2.2 §4.1.2 Name, Role, Value (A) | §3.3.2 Labels or Instructions (A)

Testimonial carousel: keyboard and pause controls not confirmed

Our homepage reviews carousel uses arrow controls to move between customer testimonials. We haven't fully confirmed that these arrows are reachable and operable by keyboard alone, or that there's a way to pause it if it moves automatically.

Impact: Keyboard-only users and people who find moving content distracting may have difficulty using or stopping this section.

WCAG 2.2 §2.1.1 Keyboard (A) | §2.2.2 Pause, Stop, Hide (A)

Accessibility widget: a helpful addition, not a full fix

Our site includes a third-party accessibility widget with useful profiles (Seizure Safe, ADHD Friendly, Low Vision) and display controls. This is a genuinely useful tool, but it works alongside our website's own code — it doesn't replace the need for accessible HTML, labelling, and structure underneath it. We're continuing to improve the underlying site rather than relying on the widget alone.

Impact: Visitors who don't use the widget still need the core site to be accessible on its own.

Multiple ways to find a page: no site search or sitemap

At the moment, our navigation menu and footer links are the only way to find pages on the site. There's no search box or dedicated sitemap page.

Impact: Visitors who struggle with the menu have limited alternative ways to find a specific page, such as a particular window or door style.

WCAG 2.2 §2.4.5 Multiple Ways (AA)

Touch target size: not fully verified

Some smaller elements, such as social media icons in the footer and the carousel arrows, haven't been formally measured against the WCAG 2.2 minimum of 24×24 pixels.

Impact: People with limited dexterity, or using a touchscreen, may find some small icons fiddly to tap accurately.

WCAG 2.2 §2.5.8 Target Size Minimum (AA)

WhatsApp button and Google review link: labelling not confirmed

The floating WhatsApp chat button and the "Read All Our Reviews on Google" link both open external services. We haven't yet confirmed that these are labelled clearly enough for screen reader users to understand where they'll be taken before clicking.

Impact: Screen reader users may not realise these links open WhatsApp or Google Maps in a new context.

WCAG 2.2 §4.1.2 Name, Role, Value (A) | §2.4.4 Link Purpose (A)

If you come across an accessibility problem we haven't listed here, please let us know — we treat every report seriously and aim to respond within five working days.

Exceptions: Where Contrast Rules Don't Apply

WCAG 2.2 sets out a few specific exceptions to the colour contrast requirement. These aren't oversights  they're built into the standard itself:

Disabled buttons and fields

A greyed-out "Send" button on an incomplete form, for example, is exempt from contrast rules. The faded look is deliberate; it tells you the button isn't active yet.

Purely decorative elements

Background graphics or decorative shapes that don't convey any information are exempt, since they're not meant to be read or relied on.

Logos

Our "Klassic Trade Frames" logo, including the wordmark, is treated as a logotype and is exempt from the standard text contrast requirement.

Feedback and Contact

We want to hear from you if you run into a problem using our website, find something confusing, or have a suggestion for how we could do better.

• Phone: 0121 713 0050
• Contact form: klassictradeframes.co.uk/contact-us
• WhatsApp: Chat with us

We aim to respond to accessibility queries within five working days. If a fix needs development work, we'll let you know a realistic timeframe.

Technical Specifications

The Klassic Trade Frames website is built on Webflow, using standard HTML5 and CSS3. Accessibility relies on:

• Semantic HTML5 elements and landmark roles (header, navigation, main, footer)
• A built-in accessibility widget offering profile-based adjustments (Seizure Safe, ADHD Friendly, Low Vision), typography controls (font size, spacing, line height, bold text, link highlighting), contrast and saturation modes, and motion/audio pausing
• WAI-ARIA roles and labels applied to interactive elements such as menus and buttons
• Responsive, mobile-first layout tested across common screen sizes

Assessment Approach

We assessed this website using:

• Self-review against WCAG 2.2 Level AA checked page by page against the guidelines
• Automated browser-based accessibility tools to catch issues like missing alt text, unlabelled form fields, or incorrect heading order
• Keyboard testing checking that pages, menus, and forms can be used without a mouse
• Spot checks with a screen reader reviewing key pages and the contact journey

We haven't yet commissioned an independent, accredited accessibility audit, but we plan to as part of ongoing improvements. For full technical detail, the W3C's official reference is available at How to Meet WCAG (Quick Reference).

Date of This Statement

This accessibility statement was created in August 2026 and reflects the website at that time. We'll review and update it whenever we make significant changes to the site, and at least once a year.

See also: Privacy Policy | Terms | Cookies | Contact Klassic Trade Frames

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